Effective date: November 5, 2026
This Privacy Policy explains what happens to your information when you use Remote Desktop: RDP & VNC (the "App") for iPhone and iPad, published by Maple Ltd ("Maple", "we", "us"). It applies to this App only; our other apps have their own policies.
The short version
- Your computers' addresses, usernames, passwords, screens, clipboard and keystrokes stay on your device. We never receive them.
- Sessions connect directly from your device to your computer. There is no Maple server or relay in between.
- There is no account and no sign-in.
- We receive only anonymous crash reports and anonymous usage statistics, which you can turn off.
- Statistics, reports, suggestions and the AI Assistant run on your device.
- We do not show ads and we do not sell your data.
Information that stays on your device
The App stores the following only on your device. It is never sent to us:
- Saved computers: name, address, port, username, display and input settings, and Wake-on-LAN hardware (MAC) address.
- Passwords: kept in the iOS Keychain.
- Trusted server certificates for RDP connections, kept in the Keychain.
- Session content: the remote screen, audio, keystrokes, mouse and touch input, clipboard text and files you transfer. These travel only between your device and your computer.
- Session history and statistics: when you connected, for how long and how well. This history powers the Statistics, Report and suggestions features.
- Screen thumbnails of your saved computers, if you turn on Show Screenshots.
- AI Assistant questions and answers. The AI Assistant uses Apple's on-device model; nothing you ask leaves your device.
Deleting the App deletes this information. Passwords and certificates in the Keychain can be removed by deleting the computer in the App first.
Connections to your computers
The App connects directly to the address you enter, over the RDP or VNC protocol, using the encryption your computer offers (for example TLS and Network Level Authentication for RDP). If you set up a Remote Desktop Gateway, the connection goes through that gateway, which you or your organization operate. Finding computers on your local network and Wake-on-LAN use your local network only. Maple has no access to any of this traffic.
Information we collect
Crash reports (Firebase Crashlytics)
When the App crashes, Crashlytics sends us a report so we can fix the problem. The report contains the technical details of the crash (where in the code it happened), the device model, iOS version, App version, the remote desktop protocol in use and its display settings, and a random installation identifier. It never contains a computer's address, a username, a password or anything shown or typed in a session.
Usage statistics (Firebase Analytics)
If usage analytics is on, the App records anonymous events such as which screens are opened, that a session started or ended, the protocol used (RDP or VNC), how long the session lasted, why it ended, and the general category of a connection failure. Google Analytics adds standard device information (device model, iOS version, language, App version), a random App instance identifier, and an approximate country or region derived from the IP address. Events never include a computer's address, a username, a password, the text of your questions to the AI Assistant, or anything shown or typed in a session.
You can turn this off at any time in Settings › Privacy › Share Usage Analytics. Crash reports are not affected by this switch.
App Tracking Transparency
The analytics library includes Google's ad conversion measurement, so the App asks for your permission under Apple's App Tracking Transparency. If you choose Ask App Not to Track, no advertising identifier is used and Google's ad storage, ad user data and ad personalization settings stay off. If you choose Allow, Google may use the device's advertising identifier to measure whether an advertising campaign led to the App being installed. The App never shows advertisements.
App configuration (Firebase Remote Config)
The App downloads a small configuration file from Firebase, for example the minimum supported version. As with any download, Google's servers see your IP address. The App sends no information about you in that request.
iCloud sync (optional)
If you have Pro and turn on Sync Computers with iCloud (it is off by default), your saved computers are copied to your own iCloud account. Passwords are copied through iCloud Keychain, which is end-to-end encrypted by Apple. The data goes from your device to Apple and back to your other devices. Maple cannot access it. Apple's handling of iCloud data is described in Apple's Privacy Policy (apple.com/legal/privacy).
Purchases
Remote Desktop Pro is sold through the App Store. Apple processes the payment; we never see your name, payment details or Apple ID. The App checks whether you have Pro on your device using Apple's StoreKit. Apple gives us sales reports that do not identify you.
How we use information
We use crash reports to find and fix bugs, and usage statistics to understand which features are used and where connections fail, so we can improve the App. We process this information on the basis of our legitimate interest in keeping the App working and improving it (Article 6(1)(f) GDPR). Tracking under App Tracking Transparency happens only with your consent (Article 6(1)(a) GDPR), which you can withdraw in iOS Settings › Privacy & Security › Tracking.
Sharing of information
We do not sell, rent or trade any information, and we do not share it for advertising. Crash reports and usage statistics are processed for us by Google LLC as part of Firebase (firebase.google.com/support/privacy). Google may process this data on servers outside your country, including in the United States, under its standard data protection terms. We may disclose information if required by law.
How long information is kept
- Crash reports are kept by Crashlytics for 90 days.
- Usage statistics are kept by Google Analytics for no more than 14 months, then deleted. Aggregated reports that identify no one may be kept longer.
- Information on your device stays until you delete it or the App. Information in iCloud stays in your iCloud account until you turn off sync and delete it, or delete it from iCloud.
Your rights
Depending on where you live (for example under the GDPR in the European Economic Area and the United Kingdom, the CCPA in California, or the LGPD in Brazil), you may have the right to access, correct, delete or restrict the processing of your personal data, to object to it, and to data portability.
Because the App has no accounts, the data we receive is not linked to your name or email, so we usually cannot find a particular person's data. You can always:
- stop usage statistics in Settings › Privacy › Share Usage Analytics;
- withdraw tracking permission in iOS Settings › Privacy & Security › Tracking;
- delete everything stored on your device by deleting the App;
- contact us at support@mapleltd.com with any request or question.
We do not sell or share personal information as those terms are defined under California law. You may also complain to your local data protection authority.
Children
The App is a general-audience utility and is not directed at children under 13. We do not knowingly collect personal information from children.
Security
Passwords are kept in the iOS Keychain, protected by your device's passcode. Connections to your computers use the encryption your computer supports, and the App asks you to confirm an RDP server's certificate the first time it sees it, warning you if it changes. Crash reports and usage statistics are sent to Google over encrypted (HTTPS) connections.
Changes to this policy
If we change this policy, we will post the new version on this page and update the effective date. If a change affects what information leaves your device, we will also tell you in the App.
Contact
Maple Ltd
Mumbai, Maharashtra, India
E-mail: support@mapleltd.com